Privacy Policy – Lavanda

This Privacy Policy describes how Lavanda (“we”, “our”, “us”) collects, uses, and protects personal data obtained through our website www.lavandaflowers.com (the “Website”).
By using this Website, you agree to the terms of this Privacy Policy.

1. Scope of the Policy

This Policy applies only to activities conducted through our Website.
It does not apply to offline interactions or services unrelated to the Website.

2. Data We Collect

We may collect both non-personal and personal data:

Non-personal data includes anonymous information such as:

  • Browser type

  • Operating system

  • Duration and time of visit

  • Pages viewed

This information helps us improve the performance, design, and user experience of our Website.

Personal data may include:

  • Name and surname

  • Address

  • Telephone number

  • Email address

This information is collected only when voluntarily provided — for example, when placing an order, registering, or contacting us via email.

3. Use of Information

Your information is used to:

  • Process and deliver your orders

  • Notify you about order status and delivery

  • Communicate updates, offers, or relevant news (with your consent)

  • Improve our services and website experience

  • Perform internal statistics and analysis

We do not sell, trade, or rent your personal information to third parties.

Your delivery details may be shared only with trusted partners (such as delivery services or payment processors) to complete your transaction safely and efficiently.

4. Data Protection and Security

Lavanda takes appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
However, please note that no system can guarantee absolute security of data transmitted over the Internet.

5. Cookies

Cookies are small data files stored in your browser.
We use cookies to recognize returning visitors and analyze website performance.
You may disable cookies through your browser settings, though this may affect certain features of the Website.

6. Disclosure of Information

We may disclose personal data only:

  • When required by law, court order, or government request

  • To authorized partners necessary for order processing or payment

  • In case of company reorganization, merger, or acquisition (with prior notice to users)

We will never disclose or sell your personal data for marketing purposes to unrelated third parties.

7. External Links

Our Website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those external sites.
We recommend reviewing the privacy policies of each website you visit before providing personal information.

8. Minors

Lavanda does not knowingly collect personal data from individuals under 18 years of age.
If we become aware that we have inadvertently collected such information, we will delete it immediately.

9. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for data processing

  • Request data portability

  • File a complaint with the relevant Data Protection Authority

To exercise these rights, please contact us at:
📩 info.lavanda.fr@gmail.com

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law or our practices.
Updates will take effect immediately upon publication on this page.
We encourage visitors to review this section regularly.